Shipping policy

Charcanah Creatives currently ships to addresses within Canada only. International shipping is not available at this time.

Order processing Orders are prepared for shipment within 1 business day after payment is received. Processing time is separate from delivery time. If your order requires additional preparation time, we’ll contact you with an update.

Shipping rates Shipping charges are displayed at checkout before you complete your purchase.

Delivery times Delivery times vary depending on your location and the shipping service selected. Estimated delivery time is 10 after your order has shipped. Delivery estimates are not guaranteed, and delays may occur due to weather, holidays, or carrier disruptions.

Shipping address Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has shipped.

Delivery issues If your order arrives damaged or hasn’t arrived within the expected delivery timeframe, please contact us at [customer service email] with your order number. For damaged items, include photos of the item and packaging so we can help resolve the issue.

Questions For questions about shipping or your order, contact us at [customer service email].